I’M A FOODIE AND WANT SOME FACTS...
What’s in your sugar free cupcakes/cakes?
Our sugar free products are made with natural sweeteners, however they may be un-suitable for diabetics. Sugar free products are sweetened with Xylitol, Agave Syrup, Honey & Maple Syrup.
Tell me about your low sugar cupcakes?
Our Low Sugar products have a lower sugar content when directly compared to our regular range of products.
How do you ensure food safety at Lola’s?
We regularly send a selection of our products to be microbiologically tested for the benefit and monitoring of food safety and quality standards. We routinely carry out hand and surface swabbing. The bakery currently holds a SALSA food safety accreditation, which is an industry standard.
Are any of your cupcakes suitable for vegetarians?
A vast majority of all our cupcakes are suitable for vegetarians. The following cupcake is not suitable for vegetarians:
- Rocky Road, which contains kosher fish gelatine
Are your cupcakes suitable for people with nut allergies?
All of our cupcakes are baked in the same bakery so it's possible that they may contain small traces of nuts. If you would like your cupcakes containing nuts packed separately please get in touch with our cupcake specialists when placing your order.
Our Rocky Road, Wheat Free Red Velvet, Carrot, Chocolate Hazelnut, Caramel Macadamia Nut and Peanut Butter cupcakes contain pieces of nuts. For a full list of allergens, please click here
Do you sell any Vegan cupcakes?
We sure do! We offer a range of Vegan cupcakes & cakes that can be found by clicking here. Please note our Vegan cupcakes do not contain any dairy or eggs, however they are made in an environment that handles eggs and dairy products, therefore they may contain traces of these elements.
I have an intolerance to wheat/gluten; do you have any cupcakes/cakes for me?
Yes, we bake a delicious wheat free Red Velvet cupcake/cake and Wheat Free Vegan Chocolate Cupcake/cake. Our stores regularly stock a small selection of the Vegan/Wheat free cupcakes. As the numbers for these products are limited, it’s recommended to call ahead and pre-order these items.These products are produced in an environment where gluten is highly present. Should you have a severe allergy we would discourage you from purchasing these products.
Ordering cupcakes and cakes 1 full working day in advance?
Then you can collect in our stores from when they open, or you can arrange one of our early 8am/10am early bird delivery slots.
E.g. Order by 3pm on Tuesday for a morning collection on Thursday morning, or an early deadline delivery from 8am.
Ordering cupcakes by 3pm on the working day before your order is required?
Then you can collect your order from one of our stores in the afternoon, or arrange a delivery from 10am either multi drop or deadline.
E.g. Order cupcakes by 3pm on Tuesday for an afternoon collection on Wednesday, or a multi drop after 10am.
Can I place an order for the same day delivery/collection?
Yes, we offer a same day delivery service from the following stores:
- Lola’s Mayfair (Central London) – 0207 495 61660207 495 6166
- Lola’s Covent Garden (West End) – 0207 240 42490207 240 4249
- Lola’s Brent-X (North London) – 0208 202 89700208 202 8970
All of our stores can be contacted for same day collections, where product can be put aside for you. Click here for our store contact list.
Do you deliver?
Yes, we deliver across London and prices are based on postcode, starting from £12.50. Please click here for more information, or to get a quote for a specific address.
What happens if I need to amend my order?
Should you like to change your order, we require 24 hours notice for cupcake orders and 48 hours notice for cake orders.
I haven't received my confirmation email?
If you haven't received your confirmation email by the end of the same day as your order was placed, please contact us and we can re-send this out to you!
I've noticed an error in my order confirmation email. What should I do?
If you have noticed something that isn't exactly as you ordered in your confirmation, don't panic!
You can sign into your LOLA's account and click in the top right hand corner for the tab 'Previous orders', here you will find your order which you can click into and amend before 48 hours you are due to collect.
Alternatively, you can contact us on 0208 963 5757 and we will happily amend this for you if possible.
I have a customised order in mind, can you bake this for me?
As we are not a bespoke bakery, we are unable to cater to specific requests. We have designed our new website to be as flexible as possible and allow you to select and choose from thousands of different options.
If you have a theme in mind, we are always able to offer our highly popular edible image service. An image of your choice can be printed on to sugar paper, placed on a fondant disc and is able to go on to the majority of our cakes and cupcakes. For more information on our edible images, please click here
What do I need to bring along when collecting my order?
You will be asked to present your order confirmation (digital/hard copy) when collecting your order. If someone is collecting the order on your behalf, please ensure they have a copy of this with them.
What happens if I'm out when you deliver?
We will contact you and request permission to leave your order with a neighbour or local address. Should we be unable to get in touch with you, the order will be brought back to our bakery. Our Cupcake Specialists will then get in touch, and arrange for the order to be re-delivered (costs incurred) or we can arrange for you to collect from a store of your choice. If all else fails we will enjoy your cupcakes!!!
GETTING YOUR CAKES HOME AND KEEPING THEM SWEET...
How should I store my cakes/cupcakes?
We recommend you enjoy all of our products within 48 hours of purchase - we very much doubt in most homes or offices they will last much longer anyway!! If you're planning to eat your cupcakes on the day, keep them cool and dry.
We recommend our Cupcakes and Cakes are stored in a fridge for up to 48 hours but leave them out for between 2-4 hours, depending on size, before you tuck in.
How do I get my cakes / cupcakes home If I am collecting from one of your stores?
Some of our cakes can weigh up to 6.5kg. Due to their size and weight we are unable to provide carrier bags for our Picture gallery cakes, Numbers cakes, 11 inch heart and 12 inch square sized (Party Cakes and Layer Cakes).
Wherever possible, we would suggest bringing a travelling companion with you, opting for a home delivery, bringing your car or arranging a taxi to help
What size and how many boards will my mini/number cake come on?
Mini Number Cake and 12 inch Square Cakes - 35.5cm (L) x 35.5cm(W)
2 Mini Number Cakes and Picture Gallery Cakes - 45.5cm (L) x 35.5cm (W)
Number Cakes (1 board per number) - 45.5cm (L) x 35.5cm (W)
IT WASN'T UP TO SCRATCH...
What do I do if I’m unhappy with my order/purchase (returns policy)
Our aim has always been to provide our customers with a fantastic product and great service, but from time to time, things don’t always go as planned.
If you are unhappy with your purchase for any reason, please get in touch with our cupcake specialists. Where possible we’d like the product returned to one of our stores providing proof of purchase.
If you’ve had an encounter in one of our stores, and hoped it had been better, just let us know when and where you visited.
We aim to respond to all queries as promptly as possible, and will seek to refund a purchase if we feel it wasn’t up to our standards, or issue a gift voucher that you can redeem in one of our stores.
Please do get in touch if you were not satisfied, we are always eager to improve the way we do things, and its only through growing a relationship with our customers that we can continue to improve, and create even better tasting cupcakes and cakes!
Email - Hello@lolascupcakes.co.uk
Telephone - 0208 963 5757
Your cupcake specialists are out of the office and I need to speak to someone?
Our Office is open from 8am-5pm (Monday to Friday) and 9am-4pm (Saturdays). If you have an urgent query, please contact your local store who will be happy to help