Ukraine: How we are supporting

Need Help?

Have a question, suggestion or comment? We have a dedicated team ready and waiting to talk cupcakes!

How much notice do I need to give to place an order?

Orders must be placed by 3pm, the day before your collection or delivery. However there are some restrictions and this is subject to our bakery capacity. During busy periods, we may not be able to fulfil next day orders.

1. Fantasy cakes, party cakes, posh cakes, cheesecakes, Hampers and balloons need to be ordered by 3 pm, 2 days before collection or delivery. For instance order on Monday before 3pm for delivery on Wednesday.

2. The next day delivery service is not currently available to the Birmingham area.

Can I place an order for the same day delivery/collection?

At present, we are not offering same day collection on any of our items. However our stores hold a good stock of cupcakes + cakes everyday, and some of our store can arrange a same day delivery service (Mayfair/Canary Wharf/Brent Cross)

What happens if I need to amend my order?

Should you like to change your order, we require 48 hours’ notice. Changes can be made by logging into your account on our website and amending your order. If you can’t find information on the changes you’d like to make, please contact our cupcake hotline: 0330 058 95 25

What do I need to bring along when collecting my order?

You will be asked to present your order confirmation (either on your mobile or with a paper copy) when collecting your order. If someone is collecting the order on your behalf, please ensure they have a copy of this with them.

What happens if I'm out when you deliver?

If you’re unavailable to receive your delivery, we will contact you and request permission to leave your order with a neighbour or local address. Should we be unable to get in touch with you, the order will be brought back to our bakery. Our Cupcake Specialists will then get in touch, and arrange for the order to be re-delivered (costs incurred) or if you’d like to collect from one of our stores that can also be arranged.

Do you offer a delivery service?

Yes, we deliver in and around London, Slough, Reading, Guildford, Stevenage and Birmingham. For item such as brownies, cake kits and mini cheesecakes, we offer a Uk wide tracked postal delivery service. Prices are based on postcodes and available time-slots. For an estimated cost please get a quote here. Please note: During busy periods, our delivery times or dates are subject to change.

Need a hand? Customer support telephone: 0330 058 9525

Customer support telephone:
0330 058 9525

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