What Can Be Delivered To Me?

What Can Be Delivered To Me?


Our Privacy statement in less than 200 words

You will need to share with us some of your personal information for us to bake for you! We will do everything we can to keep that information safe, and if you ever wish to have your details removed, just drop us a quick email. 

We may contact you as part of the transaction using the details you have given, and we use 3rd party applications (for order tracking etc) but only essential data is shared. We may sometimes share this data to our own social platform and analytics accounts in order to help our re-marketing and customer sales efforts.  By using our services, you consent to this. Whilst on the website, your browsing history is stored, and we use third party software (listed below) for advertising and marketing purposes of the site with this data. Thanks for reading. We may from time to time follow up with customers via telephone or email to better understand customer feedback. By using our services, you consent to this.

Introduction to Privacy

Lola’s Cupcakes Limited respects your privacy. This policy explains the accepted privacy practices for the Lola’s Cupcakes Limited services and describes the way we collect and use your personal information and how you can verify or control the use of the information you provide.

Notice about children's privacy:

The Services are not directed to children under the age of 18. If you are under 18, you may browse the Services; however, you may not purchase products or provide Lola’s Cupcakes Limited with any of your personally identifiable information.

What information do you collect?

Lola’s Cupcakes Limited does not knowingly collect your personally identifiable information without your consent. To place an order, you will be asked to provide personal details such as your full name, a valid e-mail address and then provide additional details such as complete credit or debit card details and delivery and billing address.

What happens when you visit our site?

Lola’s Cupcakes Limited may use various measures to collect further information about your habits to maintain and enhance your experience online.

For example, we may record the frequency and scope of your use of the Services, the duration of your sessions, the web pages that you visit, the information that you read, whether you have visited the Services before, the Internet Protocol (IP) address that you use to access the Services, the geographic location of the computer system that you are using to sign-in or use the Services and the browser and operating system that you use.

Lola’s Cupcakes Limited may collect and organize such information either by itself or by a third-party service (e.g: Google Analytics)

What does Lola’s Cupcakes Limited do with your personal information?

We will use the information you provide to ensure a smooth transaction with us. This means that we may use your personal information to contact you regarding your order, and to provide you with updates and notifications throughout your order process to keep you well informed. This is done via email and SMS messaging for order confirmations, order updates and delivery tracking.

If you have provided prior consent, we may contact you with marketing information about new products and services we offer via Email, SMS or Phone call.

For information on our mobile terms of service, please click here.

And finally,

  • to comply with any applicable law and assist law enforcement agencies as required;

  • to collect fees and debts, and to prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Services;

  • to take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;

  • For any other purpose stipulated in this policy, or in the Terms of Use.

The information Lola’s Cupcakes Limited shares with others

Lola’s Cupcakes Limited may from time to time utilise your data to help inform remarketing and customer feedback efforts. We will not sell, rent or lease your personally identifiable information to third parties for any of our marketing purposes, rather we may sometimes utilise this data to improve our customer feedback and re-marketing efforts to let you know of upcoming launches, deals, seasonal opportunities etc. We will treat this data with the utmost confidentiality and only use across our owned platforms. 

We may ask for the birthdays of you and your close friends and family, which will help inform our re-marketing and customer feedback efforts. 

Third party Software:
    We use google analytics for website performance and data related purposes which may also used to assist in marketing. We are partnered with Rakuten, a 3rd party service provider who will place functional cookies on your browser if you accept our cookie policy. This is done for marketing and remarketing purposes. For information on how to opt out, please visit http://optout.networkadvertising.org/or DAA http://optout.aboutads.info

    We are partnered with Google for Google Shopping and remarketing services. Data gathered on our site will be used for personalisation of ads and cookies may be used for personalised and non-personalised advertising. For information on google's privacy policy and how to opt out of advertisements, please click here.

    We are partnered with Klaviyo, an email and sms marketing platform, to send targeted online advertising and service updates as well as promotional offers and other marketing communications. To opt out, please use this link or any link within all communications sent. You can also contact us directly to be removed from marketing communications too.

    We use AdRoll for remartketing. Adroll will collect information from you when browising our website and show advertisements on other websites based on your browising of our website. For more infromation on adroll, please click here.

    We use Smartlook for session recording. We use this service to assist us in diagnosing issues customers may face when browsing our website and to assist us in imporving our website for our customers. We do not use smartlook for marketing purposes. If you don't want to be recorded by Smartlook, you can opt-out here.

Lola’s Cupcakes Limited may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:

  • When you use the Services. In these cases, Lola’s Cupcakes Limited will share your information only to the extent required to facilitate your use of the Services, including by transmitting your order details and your credit or debit card details, or using an external order tracking system, which requires the uploading of your order details and address.

  • If Lola’s Cupcakes Limited reasonably believes that you have breached the Terms of Use, or abused your rights to use the Services, or performed any act or omission that Lola’s Cupcakes Limited reasonably believes to be violating any applicable law, rules, or regulations. In these cases, Lola’s Cupcakes Limited may share your information with law enforcement and other competent authorities, and with any third party, as may be required to handle any result of your wrongdoing;

Opt Out and deletion of personally identifiable information

At any time, you may opt out of Lola’s Cupcakes Limited's mailing lists, by sending Lola’s Cupcakes Data controller an email to: hello@lolascupcakes.com. In any case, Lola’s Cupcakes Limited will not share your personally identifiable information with any advertisers, without your explicit consent. It may take Lola’s Cupcakes Limited up to Ten (10) business days for your opt-out request to take effect.

If you wish to delete your personally identifiable information that is stored on Lola’s Cupcakes Limited's database, you can either notify Lola’s Cupcakes Limited of such a request at the following email address: hello@lolascupcakes.com or you can delete your account via the ‘My account’ page when logged in. Lola’s Cupcakes Limited may refuse your request, for example, if Lola’s Cupcakes Limited believes that deletion of certain information may jeopardize certain activities on the Services, or harm other users. In any case, Lola’s Cupcakes Limited may keep any aggregated or anonymized information for statistical, marketing and other purposes.

Information security 
Lola’s Cupcakes Limited implements information security systems and procedures, to secure the information stored on Lola’s Cupcakes Limited's system. Specifically, Lola’s Cupcakes Limited uses Secure Socket Layer ('SSL') protocol, encryption, firewalls and other systems and procedures to secure your personal information gathered when you register with the Services, place orders and use the Services. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, Lola’s Cupcakes Limited cannot guarantee that the Services are immune to unauthorized access to the stored or transmitted information and to other information security risks. If Lola’s Cupcakes security is breached, you will be duly notified.

Changes to this Privacy Policy 
Lola’s Cupcakes Limited may change and update the terms of this policy from time to time. All substantial changes that Lola’s Cupcakes Limited makes to this policy will be notified on the Services and take effect thirty (30) days following their initial posting. Other changes will take effect seven (7) days after their initial posting on the Services, unless Lola’s Cupcakes Limited amends the policy to comply with legal requirements. In the latter cases the amendments will become effective as required, or ordered.

If you do not agree with any of the amendments to this policy, then you must avoid any further use of the Services.

Contact us
You are welcome to contact Lola’s Cupcakes Limited with requests, comments and questions regarding this privacy policy by email at: 

Thank you 

Need a hand? Customer support telephone: 0330 058 9525

Customer support telephone:
0330 058 9525